TERMS AND CONDITIONS

Carefully read all of our Policies below as they apply to each booking.

TIPS FOR BETTER LIVING IN THE TROPICS

First of All: Be Happy, Relax & Enjoy - you are on a beautiful, sunny, tropical

Island, which requires an open heart and mind to be fully enjoyed!

Stay happy! - even if anything is missing or broken. Simply contact us

immediately and we will be glad to help.

Remember you are renting a Home away from Home and no one likes a

stinky apartment: Therefore the garbage goes out daily. And the dishes are

specially made to break after 2 hours of being used unless they get cleaned.

To avoid any extra charges for broken dishes simply clean them.

We are in the tropics and if you want to have your food and drinks for

yourself, store almost everything in the fridge. If not you might have to share it

with unwanted animals or the humidity and heat may destroy some foods.

The plumbing system on tropical Islands appears to be delicate. Therefore

it is important not to throw any sanitary items, Condoms and not even a lot of

toilet paper at the same time in the toilet. Misuse may end in clogged toilets

and extra charges!, if misuse would be proven by Plumber.

It also rains on a sunny island. Please close all doors and windows while

exploring “paradise”. If you don't the apartment may get flooded and you would

have a lot of extra work.

!!!Please be environmentally friendly!!! We are a small Island in the middle

of the Atlantic Ocean with limited access to resources! PLEASE do not waste

fresh water! Only turn on A/C while being at home. Turn off A/C when leaving

the apartment. Close all windows and doors while running the A/C.

You have chosen to stay in a condo with real neighbors that are

unfortunately not on vacation and deserve their good night sleep. Please keep

the volume down after 10PM and before 9AM.

Please make arrangements for your check-in or out a few days before it

actually happens, so we can prepare for a smooth arrival and departure.

In case of EMERGENCY please call 911! And please inform us as well -

send a text message or call to the following numbers: 787.587.3031 and

787.632.8021

WHO IS WHO

It is hereby agreed that anyone booking a property through “Vida Urbana”

shall be called “Guest” and shall rent a furnished apartment on a short-term

basis from the “Owner” of each property. “Vida Urbana” shall be acting and

understood as a booking agency with limited property management

responsibilities.

MINIMUM STAY

We are specialist in Old San Juan Vacation Rentals on a weekly and monthly

basis and require a 3 consecutive nights minimum stay on all of our properties.

We may may book a minimum of 4 nights on selected properties.

We do not rent for less than 3 nights. 

OUR SEASONS

High Season from December, 16 to April, 15.

Low Season from April, 16 to December, 15.

RESPONDS WITHIN 24 HOURS

We receive various inquiries every day and answer them within 24 hours in the

order received.

FIRST COMES - FIRST SERVES

It may happen that there are several parties interested in the same apartment

at the same time. In this case our policy is "First comes - First serves".

ONLINE BOOKING

All of our Policies apply equally to bookings through our online booking service,

Bookings per Email and Bookings through any other advertisement. The

booking requests you are sending through any advertisement will be accepted

or denied within 24 hours. Once a booking request is confirmed you will

receive a confirmation to your reservation.

PAYMENTS

We charge the damage deposit and complete rent, cleaning fee and tax in advance.

PAYMENT OPTIONS

You can pay online by paypal and/or using your credit card. Our

payment options require a 3% service charge on top of the total amount paid

for the reservation. These 3% are included on the listed charges of each rental

under the “10% for Tax and Service Charge”.

If you are booking through any other advertiser and not through our own

site the payment rules of the advertiser apply and billing is handled by the advertiser.

DAMAGE DEPOSIT

We require a $200 or higher DAMAGE DEPOSIT depending on the size of the

property and length of stay. The deposit for weekly rentals will be returned 3

days after departure following an inspection of the premises. The deposit for

monthly rentals will be returned following an inspection of the premises and

after the utility bills of the last rental month have been paid, approximately 30

days after departure. If you are booking through any other advertiser

and not through our own site the deposit rules of the advertiser apply

and refund is handled by the advertiser.

CLEANING FEE

For each reservation we are charging at least one cleaning fee for the cleaning

at your check-out. If guests stays with us for more than 7 nights we apply a

deep cleaning fee at your check-out. One deep cleaning has the cost of two

regular cleanings.

TAX

For rentals less than 90 days a 7% TOURISM TAX applies by law and will be

charged. These 7% are included on the listed charges of each rental

under the “10% for Tax and Service Charge”.

If you book through any advertiser which does not give the option

of listing fees and taxes than these are included in the nightly rate.

RENTAL RATE EXCEPTIONS

All rates are subject to change until reservation is confirmed. Vida Urbana and

Owners reserve the right to adjust rental rates during special occasions such

as Christmas, New Years Eve, the annual San Sebastian Festival, Easter and

others. Please always ask for your personal offer. Please note that the regular

cleaning fee applies per reservations and for any stay up to 7 nights. The

cleaning fee for any stays longer than 7 nights may be higher. Please note that

monthly rental rates do not include the cost of electricity. Please note that the

deposit for monthly rentals is always higher than the regular deposit.

CANCELLATION

You may cancel your reservation up to 30 days prior to your arrival. If you

cancel within less than 30 days of your arrival the total amount of payment for

your reservation will not be refunded. We strongly recommend that you

purchase a trip and cancellation insurance. No shows are non-refundable. No

partial refunds will be issued for late arrivals, reduction in the number of

persons in your party, and/or early departures. Owner and Vida Urbana do not

offer any kind of replacement/ refund/ compensation for any reason at all.

ARRIVAL AND CHECK-IN

As soon as you arrive in San Juan you will call one of our assistants and let

them know that you are on your way to the apartment. Our assistant will

welcome you personally in front of the property where you are staying. Check-

in is between 4pm and 9pm. Early and/or late check-ins are possible

depending on availability and will be charged extra in cash at the moment.

DEPARTURE AND CHECK-OUT

On the day of departure our assistant will return to the apartment at the agreed

time. Our assistant will check the property and if it is found it in the same

condition we left it to you we will refund your deposit within 3 days. Check out

is between 6am and 11am. Early and/or late check-outs are possible

depending on availability and will be charged extra in cash at the moment.

EXTRA CHARGES

Early check-ins are possible between 11am and 4pm on the day of arrival if the

apartment is available at an extra cost of $25 to be paid in cash upon arrival.

Late check-ins between 9pm and 6am are possible at an extra cost of $25 to

be paid in cash upon arrival. Check-outs during extra hours between 9 pm and

6am on the day of departure are possible at an extra cost of $25 to be paid in

cash upon departure.Late check-outs are possible between 11am and 4pm on

the day of departure if the apartment is available at an extra cost of $25 to be

paid in cash upon departure.

KEYS

We provide a minimum of two sets of keys per apartment per stay. We do not

provide one set per Guest, however some owners of larger apartments provide

one set of keys per bedroom. Guest agrees to return all keys, cards, chips,

beepers upon departure. The general charge for not returned/ lost keys and

other items to access properties is $75.00 per piece. If any kind of security

keys are involved and/ or the owner requests for locks to be changed the cost

of replacement may be higher. If Guests lose keys during their stay and/ or

lock themselves out, Guest is responsible to call a locksmith to open the door

and/ or to replace the keys. Vida Urbana and Owners DO NOT guarantee to be

available 24/7 to open apartments or rooms which get accidentally locked.

BASICS

We are offering vacation homes away from home. Therefore owner shall

provide basic furnishing, a basic set of towels (one bath towel and one beach

towel per person plus one dish towel and one hand towel per bath, Owner

does NOT provide wash cloth), and one basic set of linens per bed, basic

equipped kitchen as well as the initial paper towel, toilet paper, hand soap and

dish soap upon arrival. Guest is responsible for refills. EXCEPTIONS: Some of

our offers are Rooms or Suites only and do not offer any kitchen at all or only a

kitchenette. Owner shall provide hair dryer and iron/ board. In addition, Owner

and/ or Vida Urbana, Inc. will be available during your stay to respond to any

Guest inquiries in a timely manner, usually within 24 hours. We do not provide

a 24/7 front desk or room service, and no daily cleaning service. Guest

understands and agrees to rent a home away from home, not a hotel or guest

house room.

The number of occupants/ visitors/ Guests shall not exceed the max.

number of occupants as stated the advertisement at any time. If more people

are found to occupy premises, Guest agrees to pay for the additional people at

a rate of $75 per person/per night.

Guest has to be 21 years or older to book. Guest may be asked to send a

copy of his/ her ID. Guest is responsible for all payments and has to send

payments from the PayPal account and/ or use credit card under the same

name. Guest can have up to as many members in his party as advertised, but

the Guest who books and pays for the reservation is responsible for the entire

reservation and members of his party. At any time before, during, or after your

stay, your information may be shared with www.guestchecker.com

Guest agrees to leave the rental property in the same condition as found.

Guest is responsible for missing items, damage to premises and for conditions

that require excessive cleanup. Charges may be assessed against Guest’s

safety deposit to replace, repair, clean or otherwise restore the rental property

to an equivalent condition prior to Guest’s occupancy.

Owner and Vida Urbana assume no liability for property loss or damages of

any kind at any moment, nor liability for accidents or injury or stings or wounds

occurring on the premises. If the property has a pool Owner and Vida Urbana

assume no liability for the use of pool. Owner and Vida Urbana assume no

liability for all kind of damage and loss caused by natural disasters, unforeseen

accidents and/or unexpected damages to the property caused by surrounding

properties. Guest is responsible for the premises and for the actions of their

guests during their occupancy of the rental property.

Outages of all kinds can happen in Puerto Rico. Owner and Vida Urbana

assume no liability for water, electricity, Internet and Cable TV outage, if the

problem is caused outside of our property or responsibility. Not every

apartment provides Internet and Cable TV, always ask for availability. Outages

on any kind of technical & electrical items & features (such as A/C, washer/

dryer, TV, etc.) will be worked on within 24 hours from the moment owner and

Vida Urbana were informed. Owner and Vida Urbana can not guarantee a time

frame in which the problem can be resolved. Meanwhile owner and Vida

Urbana do not assume any responsibility for sudden outages and do not agree

on any kind of compensation at all.

CHILDREN UNDER THE AGE OF 12

We are a family and child friendly agency and have apartments/ houses

especially designed for families. However we are also listing some properties

that are not recommended for children or do not allow children under 12 years.

If guest plans to travel with kids, Owner and/ or Vida Urbana must be informed

in advance. Failure to do so may result in extra charge or forfeiture of Guest’s

safety deposit and/or in early departure. NOT all properties are CHILD-PROOF

and some owners DO NOT agree to welcome children on their properties.

DOGS, CATS AND ANY KIND OF PETS

We are a pet friendly agency, but not all owners we are representing like to

have pets in their homes. Therefore always ask if your pet is allowed in the

rental of your choice. If guest plans to travel with pets, Owner and/ or Vida

Urbana must be informed in advance. Failure to do so may result in extra

charge or forfeiture of Guest’s safety deposit and/or in early departure. NOT all

owners agree to welcome pets on their properties.

ZERO TOLERANCE

Guest and the members of his party shall not use or permit to be brought into

the rental property any illegal controlled substances, firearms, or items

hazardous to persons or property. In addition, smoking inside of the rental

property is not allowed.

ALL of our properties are NON-smoking rentals.

Owner and Vida Urbana will not tolerate any kind of aggression (verbally or

physically) in between Guests and/ or towards owner, staff, neighbors or

anyone involved in the rental situation. All Guests agree on immediate

departure from property without any further warning and no refund of rent nor

deposit, if any of the Guests has caused any kind of situation where the police

had to be called. There shouldn’t be any loud noise between 10pm and 9am at

the property. Guest is NOT allowed to have parties and organize large get-

togethers on the property, nor bring in any other person than the actual Guests

staying at the property. Any violation of our policies and our “Tips for a better

living in the tropics” (see below) may result in the forfeiture of Guest’s safety

deposit and/or in early departure. Any kind of suggestion, observation and

complains Guests may have regarding the property and service have to be

addressed immediately and during the stay. Any complains not addressed at

the moment or after check-out are considered to be invalid by owner and Vida

Urbana. Owner and Vida Urbana do not offer any kind of replacement nor

compensation for any reason at all nor considering to be responsible for

common areas in Condos nor for the overall experience of Guests in San Juan

and Puerto Rico. Any dispute shall be resolved in and according to the laws of

The Commonwealth of Puerto Rico.

ADMISSION

We reserve the right of admission. At any time before, during, or after your

stay, your information may be shared with www.guestchecker.com

DISPUTES

Any dispute regarding our business in general, the properties listed, Guest's

agreement and/ or stay with us and/ or owner shall be resolved in and

according to the laws of The Commonwealth of Puerto Rico.

EPA REGULATIONS

Please visit the following link as part of being oriented by Vida Urbana about

the risk of lead based paint. http://epa.gov/lead/pubs/leadpdfe.pdf The

orientation is a requirement of EPA and applies to all housing constructed

before 1978.

MID AND LONG TERM RENTALS

We are offering now as well mid and long term rentals. We consider all rentals

over 6 months as long term. Mid term rentals for less than 6 but more than 3

months are paying the short term rental price without 7% room tax. Only short

term rentals up to 90 days have to pay 7% room tax.

SHOWINGS

We consider our Vacation Rental (short term rental) Business to be an Online

Booking Service. We are offering showings free of charge for any rental more

than 90 nights. For any rental less than 90 nights we are offering showings for

$15 per property upon availability. There is no fee for any Long Term Rental or

Sales Showing.

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